AVP – IT End User Support

from 10 to 15 year(s) of Experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Hiring a IT Support Lead, the role has overall responsibility of providing End user support for PAN India organisation and associated users. Support Lead will lead team of inhouse and outsource end user support engineers to ensure all IT service support is managed seamless without any escalation as per SLA. This role will be responsible to provide single point interface for setting up complete end user support strategy, coordinate with End user support partner, overseeing support helpdesk and ensure high quality IT service standard

  • Setup and drive IT Support org structure.
  • Set and measure service SLA
  • Vendor and contract Management.
  • Launch new end user IT support initiatives.
  • Interface with back-end Teams to provide timely solutions for new requirements.
  • Provide data driven analysis to management about key improvement and opportunity area.
  • Drive end point compliance and interface for all internal and external audit.
  • Drive new tool adoptions by launching new campaign and coordinate with user functions.
  • Ensure PAN India uninterrupted IT.
  • Inventory management, incident management, problem management, RCA
  • Lead New branch setup, new channel partner onboarding, understanding Sales and other channel specific requirements and provide leadership engagement from IT side.
  • Prevent IT Service SLA breach, in case of breach of SLA ensure vendor and contract management.
  • Setup preventive maintenance and preventive alert mechanism to avoid any operational failure.
  • Single point interface from IT side to identify any end user operational failure that may happen because of IT service failure.
  • Setup Lead Internal IT support team for HO and Zones.
  • Lead extended vendor support team.
  • Coordinate with SME to provide technical expertise for complex end user issues.
  • Lead cross functional team for supporting any end user facing project/program.

Desired Candidate Profile

  • B.E with around 12-15 years of similar Experience
  • Have worked for managing complex IT setup of organization with 100+ branches and PAN India setup.
  • Shall have lead IT team of more than 50 team members
  • Shall have lead IT support team across organization
  • End user Windows platform.

  • DLP, AV, WSUS, Patch management, VPN, VDI technology.
  • knowledge of Infrastructure technologies like Active directory, LDAP, Router, switches, Server Hardware with all Leading OS like Windows, Redhat, Linux, DHCP, Radius, Cerficate Server, DNS, Application, ,Public certificates, global traffic manager , Network management coordination for DC, DR drills.
  • Patch management, ITSM tools, Microsoft Exchange,O356,MS teams. Azure AD, Proxy etc.
  • Wi-Fi, LAN,WAN, VLAN, DNS,DHCP, SSL etc.

Role:Team Lead/Technical Lead

Salary: Not Disclosed by Recruiter


Functional Area:IT Software - Network Administration, Security

Role Category:Programming & Design

Employment Type:Full Time, Permanent


UG:B.Tech/B.E. in Any Specialization

PG:M.Tech in Any Specialization

Doctorate:Doctorate Not Required

Company Profile

VRS Advisory Services

Leading Life Insurance Company in India
Company Info
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Contact Company:VRS Advisory Services