Roles and Responsibilities
- Setup and drive IT Support org structure.
- Set and measure service SLA
- Vendor and contract Management.
- Launch new end user IT support initiatives.
- Interface with back-end Teams to provide timely solutions for new requirements.
- Provide data driven analysis to management about key improvement and opportunity area.
- Drive end point compliance and interface for all internal and external audit.
- Drive new tool adoptions by launching new campaign and coordinate with user functions.
- Ensure PAN India uninterrupted IT.
- Inventory management, incident management, problem management, RCA
- Lead New branch setup, new channel partner onboarding, understanding Sales and other channel specific requirements and provide leadership engagement from IT side.
- Prevent IT Service SLA breach, in case of breach of SLA ensure vendor and contract management.
- Setup preventive maintenance and preventive alert mechanism to avoid any operational failure.
- Single point interface from IT side to identify any end user operational failure that may happen because of IT service failure.
- Setup Lead Internal IT support team for HO and Zones.
- Lead extended vendor support team.
- Coordinate with SME to provide technical expertise for complex end user issues.
- Lead cross functional team for supporting any end user facing project/program.
Desired Candidate Profile
- B.E with around 12-15 years of similar Experience
- Have worked for managing complex IT setup of organization with 100+ branches and PAN India setup.
- Shall have lead IT team of more than 50 team members
- Shall have lead IT support team across organization
- End user Windows platform.
- DLP, AV, WSUS, Patch management, VPN, VDI technology.
- knowledge of Infrastructure technologies like Active directory, LDAP, Router, switches, Server Hardware with all Leading OS like Windows, Redhat, Linux, DHCP, Radius, Cerficate Server, DNS, Application, ,Public certificates, global traffic manager , Network management coordination for DC, DR drills.
- Patch management, ITSM tools, Microsoft Exchange,O356,MS teams. Azure AD, Proxy etc.
- Wi-Fi, LAN,WAN, VLAN, DNS,DHCP, SSL etc.
Role:Team Lead/Technical Lead
Salary: Not Disclosed by Recruiter
Role Category:Programming & Design
Employment Type:Full Time, Permanent
UG:B.Tech/B.E. in Any Specialization
PG:M.Tech in Any Specialization
Doctorate:Doctorate Not Required
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