Manager – Black Belt – Insurance and BFSI

from 6 to 11 year(s) of Experience
₹ 16,00,000 - 30,00,000 P.A.

Job Description

Roles and Responsibilities

Hiring Manager and Sr. Manager- Business Process Re-engineering & Process Excellence, Insurance, Thane, Mumbai

Experience -

  • 6~12 years experience in the field of Life Insurance/BFSI Operations
  • Have handled multiple Black Belt Or Green Belt projects.
  • Knowledge of concepts of Lean and Six Sigma and other quality standards such as ISO etc
Qualification -

  • Post Graduate (MBA) & Six Sigma with a understanding of insurance/BFSI processes, Business workflow
  • Black Belt/ Green Belt certified
  • BFSI / BPO vertical
Business Process Reengineering
  • To facilitate the rollout of process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling (to-be state) and measurement system
  • Drive process standardization for the organization with an objective of optimizing business performance and reducing wastage
  • Understand business need with ground level issues – regulatory/productivity improvements etc.
  • Establishing of new process workflow with the help of functional SMEs
  • Capture process, procedure level deviations and ensure periodic reporting
  • Govern the new process rollouts and its approval across Operations and Systems
  • Deploy effective metrics/KPIs to measure the effectiveness of the processes including their operational definitions and reporting frequency
  • Maintain the repository of latest business processes
  • Review and mentor the various improvement projects
  • Establish and monitor the benefit realization of various initiative
  • Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc)
  • Implement effective process to track and report the inter departmental SLAs
  • Develop mechanism of effective process deployment
  • Conduct periodic process benchmarking to ensure competitiveness
  • Encourage the Operations Functions for establishing a sustained culture of process excellence by means of: (1) encouraging the PPM as visual management (2) strategy events to identify best practice (3) establish rewards and recognition mechanism

Desired Candidate Profile

  • Working with Leadership, Business Champions and/or functional managers, to select and prioritize projects aligned with business goals
  • Provide project leadership includes identifying opportunities, defining and financially justifying projects
  • Establishing of new process workflow with the help of functional teams as per need
  • Optimizing business performance by standardization. Reducing redundancy & NVAs
  • Coordinating and prioritizing Projects activities with all functions
  • Leveraging Lean Six Sigma methodology to drive continuous improvement projects, aiding in project documentation and guiding through the quality certification program.
  • Develop & Rollout process training and certification process
  • Establish process excellence roadmap to bring process driven culture
  • Facilitate Kaizen, 5S and Ideation program
  • Conduct quality training to educate and enhance the understanding of project managers; Launch related training and certification programs        

Role:Quality Assurance/Quality Control Manager

Salary: 16,00,000 - 30,00,000 P.A.


Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Employment Type:Full Time, Permanent


UG:Any Graduate

PG:MBA/PGDM in Any Specialization

Doctorate:Doctorate Not Required

Company Profile

VRS Advisory Services

Hiring for a Leading life insurance company.
Company Info
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Contact Company:VRS Advisory Services