Senior Manager – IT End User Support

From 8 to 13 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

The role has overall responsibility of providing End user support for Branches, organization and associated users. Coordinate with End user support partner, overseeing support helpdesk and ensure high quality IT service standard

  • Work within the service SLA
  • Interface with back-end Teams to provide timely solutions for new requirements.
  • Provide data driven analysis to management about key improvement and opportunity area.
  • Drive end point compliance and interface for all internal and external audit.
  • Drive new tool adoptions by launching new campaign and coordinate with user functions.
  • Ensure Zone’s uninterrupted IT.
  • Inventory management, incident management, problem management, RCA
  • Lead New branch setup, new channel partner on-boarding, understanding Sales and other channel specific requirements and provide leadership engagement from IT side.
  • Prevent IT Service SLA breach, in case of breach of SLA ensure vendor and contract management.
  • Setup preventive maintenance and preventive alert mechanism to avoid any operational failure.
  • Coordinate with SME to provide technical expertise for complex end user issues.




Desired Candidate Profile

  • B.E with around 8+ years of similar Experience
  • Have worked for managing complex IT setup of organization with 100+ branches and Zone Level setup.
  • Shall have lead IT team of more than 10 team members
  • Shall have lead IT support team across India
  • End user Windows platform.

  • DLP, AV, WSUS, Patch management, VPN, VDI technology.
  • knowledge of Infrastructure technologies like Active directory, LDAP, Router, switches, Server Hardware with all Leading OS like Windows, Redhat, Linux, DHCP, Radius, Certificate Server, DNS, Application, ,Public certificates, global traffic manager , Network management coordination for DC, DR drills.
  • Patch management, ITSM tools, Microsoft Exchange,O356,MS teams. Azure AD, Proxy etc.
  • Wi-Fi, LAN,WAN, VLAN, DNS,DHCP, SSL etc.




Role:Technical Lead

Salary: Not Disclosed by Recruiter

Industry:Insurance

Functional Area:Engineering - Software & QA

Role Category:Software Development

Employment Type:Full Time, Permanent

Education

UG:B.Tech/B.E. in Any Specialization

PG:M.Tech in Any Specialization

Doctorate:Doctorate Not Required

Company Profile

VRS Advisory Services

Leading Life Insurance Company in India
Company Info
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View Contact Details+

Recruiter Name:Pratibha / jobs@ripplesindia.in

Contact Company:VRS Advisory Services

Website:https://ripplesindia.co.in