Sr. Manager – CRMNext developer

from 10 to 17 year(s) of Experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

  • Manage CRM application from development, production support, initiatives aspect from concept to implementation.
  • Manage team to deliver CRM related changes, along with application health monitoring, security fixes as required.
  • Participate in change concept/roadmap/development related discussions and provide system functional inputs to ensure minimum gap. Design technology solutions for complex business requirements involving multiple applications integration.
  • Strong experience on CRMNext or similar leading CRM products in Life Insurance covering policy administration, customer servicing, new business functions.
  • Coordinate with Core Insurance & Digital application technical teams to identify system changes, solution & finalize FSD for initiation of Development. Responsible for zero gaps post implementation.
  • Collaborate with CRM partner for upgrades, product queries, business issues to ensure smooth production systems & enhanced application experience.
  • Strategize system/process improvements, plan and execute projects to automate/optimize processes to reduce ticket inflow and improve stability of application helping EODB.
  • Awareness of contemporary technologies used by Insurance and BFSI Industry and evaluate them for use.
  • Ability to manage internal & external stakeholders from Business units (Operations, Finance, Sales, etc.,), Vendor Management aspects.
  • Ensure security, audit guidelines are adhered to in development.
  • Monitor application performance, work with infrastructure & CRM vendor to ensure periodic maintenance and fixes as required.
  • Extensive understanding of various IT technologies, SDLC, IT Development & Infrastructure.
  • Periodic metrics and reporting to internal IT & business leadership on deliverables & roadmap.
  • Work well within the budget to manage resources and deliveries.

Desired Candidate Profile

  • Strong knowledge of CRMNext (preferred) or leading CRM products in service CRM
  • Knowledge of IGMS handling
  • Experience of working on Life Insurance
  • Understanding of Policy admin, Customer service, Service to Sales areas along with integration with life insurance applications
  • Excellent experience in SDLC Methodologies, Development experience
  • Strong experience on .Net, SQL and web application development/support including infrastructure understanding

  • MS Project, Excel, Word, PowerPoint
  • Technical Knowledge of new age technologies like RPA, Mobility, cloud and emerging technologies



FLMI/ALMI certification


- 10-12 years

- Minimum 4 – 5 years in Life Insurance & 5 – 7 years in BFSI

- 3 – 4 years of IT development management experience

- Minimum 4 – 5 years of experience in CRMNext (preferred) or any other leading CRM softwares (mandatory)

- Life Insurance applications (LifeAsia/ Ingenium)

Role:Team Lead/Technical Lead

Salary: Not Disclosed by Recruiter


Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Employment Type:Full Time, Permanent


UG:B.Tech/B.E. in Any Specialization

Company Profile

VRS Advisory Services

TO Be disclosed later
Company Info
View Contact Details+

Contact Company:VRS Advisory Services